The Challenge
A 200-room luxury hotel in Houston faced a staffing crisis during peak tourism season. With limited available staff and high turnover, maintaining 24/7 room service was becoming impossible.
The Solution
TXROBO deployed T10 robots to handle delivery of room service items, extra pillows, late-night snacks, and housekeeping supplies.
The Results
- Room service satisfaction: 9.2/10 (from 7.8/10)
- 24/7 availability achieved
- Staff reduced by 15% (3 FTE)
- Cost savings: $45,000 annually
- Guest complaints about service: -72%
The Guest Experience
Guests found the robots friendly and efficient. Some even mentioned it as a highlight of their stay. The hotel branded the robots with the hotel logo, making them part of the premium experience.
Staff Impact
Rather than job cuts, the hotel redirected staff to higher-value activities: guest concierge, restaurant service, and special events. Staff satisfaction also improved.