The Challenge
A popular Dallas restaurant in the Deep Ellum area was struggling with rising labor costs and staff turnover. With minimum wage increasing and experienced servers hard to find, they needed a solution to maintain service quality while controlling costs.
The Solution
TXROBO deployed two T9 delivery robots during peak hours. These robots handled 60% of food delivery to tables, allowing servers to focus on customer interaction and complex orders.
The Results
- Labor costs reduced by 40% ($2,400/month saved)
- Service speed improved by 35%
- Customer satisfaction scores increased 28%
- ROI achieved in 6 months
- Robot payoff: Complete return on investment
Why It Worked
The key was using automation for routine tasks (delivery), not replacing human expertise. Servers now focus on creating memorable dining experiences while robots handle the repetitive work.
The Numbers
Initial investment: $18,000 per robot. Monthly savings: $2,400. Payback period: 7.5 months. After that, pure profit.
What's Next
The restaurant is now planning to add a third robot for breakfast service, which operates at 80% capacity.